Softly Spoken Calligraphy &amp; Design is not responsible for any errors regarding your proofs for dates and times, as well as spelling of all the words, including names and places. Once the final approval is received, it won’t be possible for us to change your proofs and we won’t be held responsible for any errors found after your approval. Any mistakes that are found after approval and additional work required will be subject to additional costs.

Proofing

Softly Spoken Calligraphy &amp; Design owns all the copyright to the work we create. Clients may not replicate, alter or resell any part of the work produced, nor pass it on to a third party. We reserve the right to use any project and design for marketing and promotional purposes such as displaying it on our social media or website.

Copyright

Softly Spoken Calligraphy &amp; Design reserves the right to change information and price shown on their website without prior notice. Price agreed upon with the customer during the ordering process stays the same, even if the changes would apply on the website.

Amends

Due to the nature of the customised product, Softly Spoken Calligraphy &amp; Design won’t accept refunds. In the unlikely event of the order being cancelled by us, the client will be given a full refund. All stationery is designed and handwritten specially for you, therefore please remember that each piece of work might look slightly different, as it is one of the characteristics of modern calligraphy and won’t be considered a flaw. Calligraphy is a subjective work of art and the client’s personal dissatisfaction won’t be a valid reason for cancellation of the order once the work has already started, or for refund. Please remember that colours of materials used may slightly vary from the ones presented in the pictures.

Refunds and cancellations

All the orders will be shipped through Royal Mail (larger and heavier pieces might be sent via courier), can be tracked and will require you to sign for it. Softly Spoken Calligraphy &amp; Design won’t be responsible for any delay, loss or damage caused in shipping. Please ensure that your delivery address is correct and it will be possible for you to sign in for the package on the day of the delivery – we won’t be held responsible for any delivery issues caused by customer’s mistake, deliveries signed for by neighbours or left unattended, or any other situations beyond our control.

Shipping

If the client provides their own paper/other material for us to work on, we will ask you to provide additional 20% of the materials, as sometimes mistakes and accidents like ink spilling can happen!

Materials provided by customer

Depending on your requirements, a realistic time scale will be given to you upon discussing your order. Please consider ordering your On the Day stationery at least 3-4 months before your wedding. Softly Spoken Calligraphy &amp; Design won’t be held responsible for any delays, if we request more details about your order by given date.

Timing

Please make sure to read the Terms & Conditions below, as all orders placed through Softly Spoken Calligraphy & Design will be subject to those. By placing an order you agree to be bound by these terms.